WA PCYC has a new opportunity for a dedicated and passionate individual to take up the exciting and challenging role of Centre Support Officer!
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Admin / Secretarial / Office Support
The Federation of Western Australian Police and Community Youth Centres (Inc.) (WA PCYC) has an exciting new opportunity for a dedicated and passionate individual to take up the exciting and challenging role of Centre Support Officer at Kalgoorlie PCYC on a full-time basis!
Who We Are:
Established in 1941, WA PCYC has seven metropolitan centres and thirteen regional centres and a camp, all engaging and developing young people through a balance of intervention, diversion and recreational programs with our key partner, the WA Police Force, and other partners and non-government organisations. In addition, there are more than 20 PCYC Blue Light centres across the state. The organisation also operates fee for service mobile and outreach services. There are approximately 450,000 attendances recorded at PCYC and Blue Light activities and programs each year.
This position’s function is to support the Centre Manager and improve the PCYC centre operations by ensuring all patrons receive the highest possible level of service. The position holder must possess and demonstrate excellent customer service and communication skills and enjoy working in a service-orientated role. The Centre Support Officer is responsible for sales (merchandise, membership and activity fees), cash handling/reconciliation, centre opening/closing procedures, stock control, answering telephone, program and activity bookings, assisting set-up/pull-down of equipment for activities, incidental cleaning and administration support.
Roles and Responsibilities:
Customer service, specifically providing detailed advice and information on the centre’s products and services; responding to patron, customer and supplier queries and problems in a timely manner
Provide assistance to the Centre Manager in staff and volunteer management to ensure compliance with standards and assist in the monitoring and reporting of training management, performance and developmental needs of staff
Assist in preparing, monitoring and reporting of budget (actual versus forecast, and variances) to Head Office in conjunction with the Centre Manager.
Answering and guiding enquiries regarding individuals and teams for centre activities and competitions
Assist the Centre Manager in preparing Monthly Reporting requirements such as Attendance Registers, Log Books, Membership database
Ensure hall hires and facility usage is in accordance with risk management requirements
Implement effective office administration procedures to ensure the centre satisfies PCYC’s Policy, Procedures and statutory reporting and operating requirements
Skills and Experience:
Experience in Customer Service management including product sales, stock management and cash handling
Experience in Administration including medium to advanced knowledge of Microsoft Suite
Qualifications and/or experience (at least to Certificate III) in youth work, community development / welfare, human services or related discipline (desirable)
Excellent interpersonal skills, capable of working in a busy and demanding customer service environment
Experience supervising recreational activities, ensuring compliance with OHS regulations
Strong written and verbal communication skills
Current Senior First Aid Certificate (a willingness to obtain)
Working with Children Check (ability to obtain)
National Police Clearance (ability to obtain)
Attractive remuneration package available with access to generous salary packaging arrangements.
Access to discounted Corporate Health Insurance.
Professional development opportunities.
Flexible working arrangements.
Flexible leave arrangements.
How to Apply:
If you are interested in this position please click "APPLY" below. For further information please contact the HR team at email@example.com or (08) 9277 4388
Applications Close COB 23rd October 2019
We are not accepting agency applications at this time. WA PCYC reserves the right to close applications early should a suitable candidate be found prior.
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