Center Support Officer


WA PCYC has a new opportunity for a dedicated and passionate individual to take up the exciting and challenging role of Centre Support Officer!

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  • Be part of changing the lives of WA youths


Admin / Secretarial / Office Support

Sub Category



Kalgoorlie, WA

Work Type


The Federation of Western Australian Police and Community Youth Centres (Inc.) (WA PCYC) has an exciting new opportunity for a dedicated and passionate individual to take up the exciting and challenging role of Centre Support Officer at Kalgoorlie PCYC on a full-time basis!

Who We Are: 

Established in 1941, WA PCYC has seven metropolitan centres and thirteen regional centres and a camp, all engaging and developing young people through a balance of intervention, diversion and recreational programs with our key partner, the WA Police Force, and other partners and non-government organisations. In addition, there are more than 20 PCYC Blue Light centres across the state. The organisation also operates fee for service mobile and outreach services. There are approximately 450,000 attendances recorded at PCYC and Blue Light activities and programs each year.

Profile Position:

This position’s function is to support the Centre Manager and improve the PCYC centre operations by ensuring all patrons receive the highest possible level of service. The position holder must possess and demonstrate excellent customer service and communication skills and enjoy working in a service-orientated role. The Centre Support Officer is responsible for sales (merchandise, membership and activity fees), cash handling/reconciliation, centre opening/closing procedures, stock control, answering telephone, program and activity bookings, assisting set-up/pull-down of equipment for activities, incidental cleaning and administration support.

Roles and Responsibilities:
  • Customer service, specifically providing detailed advice and information on the centre’s products and services; responding to patron, customer and supplier queries and problems in a timely manner
  • Provide assistance to the Centre Manager in staff and volunteer management to ensure compliance with standards and assist in the monitoring and reporting of training management, performance and developmental needs of staff
  • Assist in preparing, monitoring and reporting of budget (actual versus forecast, and variances) to Head Office in conjunction with the Centre Manager.
  • Answering and guiding enquiries regarding individuals and teams for centre activities and competitions
  • Assist the Centre Manager in preparing Monthly Reporting requirements such as Attendance Registers, Log Books, Membership database
  • Ensure hall hires and facility usage is in accordance with risk management requirements
  • Implement effective office administration procedures to ensure the centre satisfies PCYC’s Policy, Procedures and statutory reporting and operating requirements
Skills and Experience:
  • Experience in Customer Service management including product sales, stock management and cash handling
  • Experience in Administration including medium to advanced knowledge of Microsoft Suite
  • Qualifications and/or experience (at least to Certificate III) in youth work, community development / welfare, human services or related discipline (desirable)
  • Excellent interpersonal skills, capable of working in a busy and demanding customer service environment
  • Experience supervising recreational activities, ensuring compliance with OHS regulations
  • Strong written and verbal communication skills
  • Current Senior First Aid Certificate (a willingness to obtain)
  • Working with Children Check (ability to obtain)
  • National Police Clearance (ability to obtain)
Employee Benefits:
  • Attractive remuneration package available with access to generous salary packaging arrangements.
  • Access to discounted Corporate Health Insurance. 
  • Professional development opportunities.
  • Flexible working arrangements.
  • Flexible leave arrangements.
How to Apply:

If you are interested in this position please click "APPLY" below.
For further information please contact the HR team at or (08) 9277 4388 

Applications Close COB 23rd October 2019

We are not accepting agency applications at this time.
WA PCYC reserves the right to close applications early should a suitable candidate be found prior.


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