The WA PCYC donation refund policy highlights the value our organisation places the financial contributions our donors make to us. We recognise the importance of donations and have established principles of transparency and fairness in regard to the management of refunds.
This policy outlines the circumstances under which WA PCYC will refund a donation.
WA PCYC expects that donors give thought when selecting the donation amount and check donation amounts during transactions. Once a donation has been made to our organisation we do not normally give refunds if you change your mind.
WA PCYC recognises that it is possible to make an error when making online donations or that the donor may change their mind about the donation made, or an that an error can be made by WA PCYC or our Financial Institution.
This policy states that WA PCYC will endeavour to refund donations in accordance with the following principles:
If an error is made during an online donation transaction, or if the donor changes their mind, we will consider all refund requests that are made in writing within 30 days of the date the donation was made. The written refund request must include the details of the initial transaction including date, donation amount, donor’s name, donation receipt (if applicable) and the nature of the error.
WA PCYC will consider all requests for refund and will aim to ensure that genuine errors are corrected, however, WA PCYC is under no obligation to honour refunds and the decision on refunds will be at WA PCYC discretion.
If an amount is adjusted by WA PCYC, the original receipt issued for the incorrect amount will become invalid, and if necessary a new receipt will be issued for the adjusted donation amount.
WA PCYC reserves the right to pass any refund transaction charged onto the donor.
Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card
Should an error be made by WA PCYC or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing.
On 17th December, the Minister for Police and Road Safety, Hon. Michelle Roberts MLA, announced $2.95m funding for the redevelopment of Midland PCYC. This funding will enable the delivery of more programs and activities for disadvantaged children and young people at risk in the Midland area and beyond into Ellenbrook…
Two students from Midland PCYC are on a positive life path after graduating from PCYC Learning and Development Programs. Shardae graduated from the Midland PCYC Stepping Stones numeracy and literacy program, and stepped straight into part-time employment in the retail industry. A dedicated student, Shardae excelled in the Stepping Stones…
Over the past year Midland PCYC and local Police have been building a special relationship with Aboriginal young people from remote communities who attend La Salle College in Middle Swan. The initiative between the Western Australia Police Force and PCYC aimed to build positive relationships with the Police, improving their…