The WA PCYC donation refund policy highlights the value our organisation places the financial contributions our donors make to us. We recognise the importance of donations and have established principles of transparency and fairness in regard to the management of refunds.
This policy outlines the circumstances under which WA PCYC will refund a donation.
WA PCYC expects that donors give thought when selecting the donation amount and check donation amounts during transactions. Once a donation has been made to our organisation we do not normally give refunds if you change your mind.
WA PCYC recognises that it is possible to make an error when making online donations or that the donor may change their mind about the donation made, or an that an error can be made by WA PCYC or our Financial Institution.
This policy states that WA PCYC will endeavour to refund donations in accordance with the following principles:
If an error is made during an online donation transaction, or if the donor changes their mind, we will consider all refund requests that are made in writing within 30 days of the date the donation was made. The written refund request must include the details of the initial transaction including date, donation amount, donor’s name, donation receipt (if applicable) and the nature of the error.
WA PCYC will consider all requests for refund and will aim to ensure that genuine errors are corrected, however, WA PCYC is under no obligation to honour refunds and the decision on refunds will be at WA PCYC discretion.
If an amount is adjusted by WA PCYC, the original receipt issued for the incorrect amount will become invalid, and if necessary a new receipt will be issued for the adjusted donation amount.
WA PCYC reserves the right to pass any refund transaction charged onto the donor.
Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card
Should an error be made by WA PCYC or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing.
Over 500 children, parents and grandparents packed into Fremantle PCYC to share in the wonderful experience of the ABC’s Play School live performance of ‘Humpty’s Showtime’. Play School Live in Concert tours nationally, and Fremantle PCYC has been lucky to host the concert for two years in a row. All…
Collie PCYC kitchen has received a much-needed upgrade thanks to our supporter, Wespine. The Wespine Community Grant has seen a commercial-sized oven, basin and wall unit installed at the Collie PCYC Centre which will enable staff to provide meals for children and young people participating in the safeSPACE Program. Collie…
Following the announcement of the $2m State Government funding for a PCYC location in Kununurra earlier this year, we are delighted to have appointed Jane Cartwright as new Centre Manager to drive the launch and running of the Centre. Jane brings extensive experience having managed the NSW PCYC Albury Centre…