The WA PCYC donation refund policy highlights the value our organisation places the financial contributions our donors make to us. We recognise the importance of donations and have established principles of transparency and fairness in regard to the management of refunds.
This policy outlines the circumstances under which WA PCYC will refund a donation.
WA PCYC expects that donors give thought when selecting the donation amount and check donation amounts during transactions. Once a donation has been made to our organisation we do not normally give refunds if you change your mind.
WA PCYC recognises that it is possible to make an error when making online donations or that the donor may change their mind about the donation made, or an that an error can be made by WA PCYC or our Financial Institution.
This policy states that WA PCYC will endeavour to refund donations in accordance with the following principles:
If an error is made during an online donation transaction, or if the donor changes their mind, we will consider all refund requests that are made in writing within 30 days of the date the donation was made. The written refund request must include the details of the initial transaction including date, donation amount, donor’s name, donation receipt (if applicable) and the nature of the error.
WA PCYC will consider all requests for refund and will aim to ensure that genuine errors are corrected, however, WA PCYC is under no obligation to honour refunds and the decision on refunds will be at WA PCYC discretion.
If an amount is adjusted by WA PCYC, the original receipt issued for the incorrect amount will become invalid, and if necessary a new receipt will be issued for the adjusted donation amount.
WA PCYC reserves the right to pass any refund transaction charged onto the donor.
Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card
Should an error be made by WA PCYC or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing.
Over 24 young people from Collie PCYC embraced the 2021 Clean Up Australia theme as they stepped up to clean up around their town. They were joined by Collie Centre Manager Linda Gallagher and Youth Policing Officer Senior Constable Kahn Le Prevost-Sheperd. Even PCYC pooches Coco and Panda pitched in…
Every Thursday afternoon, the youngest participants at Kalgoorlie PCYC aged between 6 and 10 years now visit the Sandalwood Family Centre where they can use a fancy dress wardrobe, two playgrounds and a host of other facilities they wouldn’t normally have access to. They have immense fun in fancy dress…
A long awaited redevelopment of PCYC centres in Carnarvon and Broome began last month. The extensive works, enabled by a grant from the State Government through WA Police, will see facilities at both centres modernised and extended. The work also marks the first phase of a long term plan…